rdp.ru/

Technical support

RDP provides professional technical support of its solutions according to the conditions of valid service agreements.

The company’s technical support team is active 24/7. Details for contacting us:

E-mail:: tac@rdp.ru (preferable)

Service portal: https://tac.rdp.ru*

Phones: 8 800 101-58-69, +7 495 204-9-204 (ext. 7)

* Registration is required. To register, send a request to tac@rdp.ru.

RDP SUPPORT PROGRAMS

 

Depending on the service level we could help you to choose the best option out of all the offers based on the level and support period.

Warranty Basic Optimal
  • 8×5 service mode
  • Up to 4 hours reaction on the incident
  • Software bug fixing
  • Online access to documentation
  • Replacement based on RTF conditions
  • 8×5 service mode
  • Up to 4 hours reaction on the incident
  • Software bug fixing
  • Software update
  • Online access to documentation
  • 24×7 service mode
  • Up to 2 hours reaction on the incident
  • Software bug fixing
  • Software update
  • Online access to documentation

Extra options

 
RTF

Replacement by the means of shipping the serviceable equipment upon receipt of the malfunctioning devices

Shipping of the equipment for replacement on the RTF terms (during 90 days upon receipt of the Client’s malfunctioning equipment).

NBD

Replacement by shipping of the serviceable equipment on the next working day

Shipping of the equipment for replacement on the NBD terms (on the next business day starting from the moment of making a replacement decision).

Personal Manager

Devoted service manager. Your personal advocate in the company

This person is responsible for tech support and supervising your service contract.

Online docs

The onsite support

Visiting the customer’s site for diagnostics and fixing problems.

Отчетность

Reporting

Accounting and providing information about equipment supplied, appeals stats and service.

Fix Shipping time

Guaranteed time of spare parts shipping from the moment of the replacement decision taken by TAC

Fixed time of replacing equipment shipment according to the service contract (next business day/24 hrs/48 hrs/72 hrs).

FixDelivery

Fixed delivery time (FixDelivery)

Guaranteed time of replacement delivery.

Attention! In case you missed 1 or 2 years while paying for our service, you have to replenish the needed amount when paying for the next year.

Compare support programs

Frequency asked questions

Our development team holds technical and commercial demonstrations of new functionality for all interested parties several times a month, where you can see the development process from the inside, chat directly with the developers and ask questions. To register for the event, please contact us by email at marketing@rdp.ru. All relevant information on our products can be clarified by phone, email or in the online chat.

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The RDP team is working on enhancing the product development process and making it as transparent, available and comprehensive both for our clients and partners as possible. The methodology of development includes open demonstration of the functionality developed for all those who are involved. It helps to showcase the technical solutions for providing the access for the command line of the router, discussion of the next development of the product and technologies, collection of the reviews and getting feedback from users, to prioritize the existing and new tasks in progress. To register, please send a request to marketing@rdp.ru.

Yes, EcoRouter are certified by FSTEC of Russia.

No, you can’t, for we don’t sell them directly. Please contact any authorized partner listed on our website.

Yes, we take demo webinars where one may ask all the questions related to functionality and technical specification of our solutions. To take part in such activities, please email us at marketing@rdp.ru or fill in the form.