When contacting Technical Support, you have to report the firmware version (displayed by the show version command) and information about the license of your hardware (displayed by the show license command). Below is an example of CLI output for these commands.
EcoSGE:# show version
EcoNAT 4080 series v2.1 (C) Ecotelecom [RDP.RU Ltd.] 2013-2019. All rights reserved.
Firmware version: 2.1.2.0.1
S/N: 0C7DC8549F00
EcoSGE:#
EcoSGE:# show license
CGNAT: Ok
BRAS: Ok
DPI: Not installed
URL filter: Ok
RADIUS: Ok
CAIR: Not installed
Content filter: Not installed
DPIv6: Ok
To display the detailed version information, use the show version detail command.
EcoSGE:# show version detail
EcoNAT 4080 series v2.1 (C) Ecotelecom [RDP.RU Ltd.] 2013-2019. All rights reserved.
Firmware version: 2.1.2.0.1
H1: ea9fbdc
H2: 21418ca
S/N: 0C7DC8549F00
